Down Payment & Cancellation Policy for Custom Furniture Orders

At Top Notch Woods, we build handcrafted, made-to-order furniture. Because each piece is custom built specifically for you, our down payment and cancellation policy helps ensure materials, production time, and scheduling are properly secured.

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Down Payment Requirements for Custom Orders

A 50% down payment is required to secure your custom furniture order and reserve your place in our production queue.

• The deposit confirms your design, materials, and build specifications.

• The remaining 50% balance is due upon completion, prior to delivery or pickup.

This policy allows us to purchase lumber and materials, schedule shop time, and begin crafting your piece with care and precision.

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Order Cancellation Policy

Because each item is custom made, cancellations are handled as follows:

Cancellations Within 7 Days

If you cancel your order within 7 days of placing your deposit, 80% of your deposit will be refunded.

Cancellations After 7 Days

If you cancel after 7 days, the deposit becomes non-refundable. At this stage:

• Materials have already been ordered or allocated.

• Production time has been reserved.

• Resources have been committed specifically to your project.

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Design Changes After Production Begins

If a major design change is requested after production has started, you will be responsible for covering the cost of:

• The original materials already used or ordered

• Any additional materials required for the updated design

We are always happy to work with you to finalize details before production begins to avoid additional costs.