Frequently Asked Questions

Frequently Asked Questions (FAQs)

Find answers to common questions about Top Notch Woods—showroom visits, ordering, payment options, lead times, table care, warranties, and custom furniture details.

Do you have a showroom where I can see finished products and select stain?

Not yet! We are still working towards opening a showroom. Currently, we offer customer visits to our shop by appointment only. Come see the table or project we’re currently working on, view stain and wood samples, and see pictures of past projects.

Schedule a visit: Call, email, or message us on Facebook or Instagram to set up your appointment.

What should I know about Top Notch Woods before ordering?

Top Notch Woods is a locally owned, garage-started furniture company that loves connecting families around the table. All our custom tables and furniture are hand-built in Eau Claire, WI.

You should also check out our Cosmetic Standards for details on how we define quality and craftsmanship.

How do I care for my table?

Your table is built to last, but a little care goes a long way.

Quick Care Guide:

Clean gently: Use a soft cloth with warm water and a small amount of dish soap, then dry.
Protect the finish: Use coasters, placemats, and hot pads for drinks and hot dishes.
Prevent damage: If something is too hot to hold, use a trivet, hot pad, or coaster. Wipe spills promptly.
Avoid harsh products: No bleach, magic erasers, abrasive pads, nail polish remover, alcohol, acetone, or ammonia.

For more tips, see our Table Care & Maintenance Page.

Can you hold or store my furniture if I’m not ready for it?

Before production, we confirm that your order details are correct and that you’re ready to receive your furniture. Once we finish your furniture, we cannot hold or store it.

What payment options do you have?

We require a the full amount upfront get your table order started with us!

Accepted payment methods: Cash, check, Venmo, or Card

I have a specific question about color, design, or size. How can I get in touch?

Message us on the chat in the lower left of the screen, on Facebook or Instagram, email us, or give us a call or text. We’re happy to help!

Do you have a warranty?

Yes! We offer the Top Notch Lifetime Warranty.

Learn more on our Warranty Page.

Do I have to pay extra to have my furniture stained?

Extra charges apply only for:

Certain premium stain options
Distressing your furniture
Fully stained chairs instead of a paint + stain combo

How long does it take to receive my furniture after I place my order?

Lead times typically range from 6–14 weeks, depending on order volume and the number of pieces ordered. All timelines are estimates.

I’ve already paid for my furniture but no longer want or need it. Can I get a refund?

All sales are final. Please see our Down Payment & Cancellation Policy for more information.

I need my order next weekend for a huge party. Can I get it by then?

Rush orders may be available for a fee, typically $500–$1000 depending on timing. Some orders cannot be rushed. Contact us, and we’ll do our best to accommodate your schedule.

Still have questions?

If your question isn’t listed here, contact us using the chat in the lower right for a quick and personal response.

Frequently Asked Questions