FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A SHOWROOM WHERE I CAN SEE FINISH PRODUCTS AND SELECT STAIN?
Not Yet! We are still working towards opening up a showroom. We currently offer customer visits to our shop by appointment only! Come see the current table or project we're working on, stain/ wood samples and pictures!
Give us a call, send us a message or email to set up an appointment! (651)-395-1528
WHAT SHOULD I KNOW ABOUT TOP NOTCH WOODS BEFORE ORDERING?
Top Notch Woods is a garage started, locally owned furniture company that loves connecting families around the table. Our custom tables and furniture are hand-built by right here in Eau Claire, WI.
You should also check out our cosmetic standard here.
CAN YOU HOLD OR STORE MY FURNITURE IF I'M NOT READY FOR IT
We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.
What Payment Options Do I Have?
We have an assortment of payment options for you to choose from.
- We require a 50% Deposit to get on our production schedule. The remaining 50% is due upon Completion Of Your Furniture
- We take Cash, Check, Venmo or Card (3% fee)
- Send us a message or email to find out more!
I have a really specific question about color, design, or size, how can I get in touch with you?
You can message us on Facebook, Email us, call or text us at 651-395-1528
DO YOU HAVE A WARRANTY?
Yes, We call it our Top Notch Lifetime Warranty.
DO I HAVE TO PAY EXTRA TO HAVE MY FURNITURE STAINED?
You only pay extra for a few specific stain options, if you choose to distress your furniture, or if you want fully stained chairs instead of a paint + stain combo.
HOW LONG DOES IT TAKE TO RECEIVE MY FURNITURE AFTER I PLACE MY ORDER?
Our waiting list can range from 6 -12 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come. Send us a message or email us to find our what our current lead time estimate is!
I HAVE ALREADY PAID FOR MY FURNITURE, BUT NO LONGER WANT OR NEED IT. CAN I HAVE A REFUND?
Please see our Down Payment & Cancellation Policy.
** ALL SALES ARE FINAL **
I NEED MY ORDER NEXT WEEKEND FOR A HUGE PARTY, CAN I GET IT BY THEN?
Honestly, It just depends. We do offer rush orders for a fee. The fee depends on how soon you need the piece(s), they are usually between $250-$750. Sometimes there is just no way to rush orders, we do try our best to get your piece on time, but sometimes its just not possible.
If you don't see an answer to your question, please contact us for a quick answer.